Pontypool-based Brickfab has accelerated its service offering after partnering with Bridgetime Transport as its distribution provider.
Brickfab manufacture prefabricated products for the UK building industry such as chimneys, arches, cladding panels and canopies. Due to the size and unique nature of these products, transporting them requires specialist planning and handling, something Bridgetime Transport are experts at.
Having grown dissatisfied with the service from its previous distributors, a call from Chris Evans, Bridgetime’s Business Development Manager, was very much welcomed, and upon meeting the team, the decision to switch to Bridgetime was made.
Brickfab’s Mark Cox comments: “They presented to us as a very professional and well organised company, so after meeting the team and seeing their operation in action, we knew teaming up with Bridgetime would be the best option for our business.”
Bridgetime now handle Brickfab’s deliveries across England and Wales, with damage rates decreasing and service levels seeing an immediate improvement following the switch. This has resulted in reduced costs for the business, with less damage meaning less products need repairing or replacing.
Mark adds: “We began working with Bridgetime around 10 months ago and immediately noticed an improvement in service levels. Issues are rectified quickly, and the team always go above and beyond to ensure our customers get the best service.
“Chris calls and regularly visits to check on service levels, giving us peace of mind that our products are being handled by a company that really cares.
“I would recommend Bridgetime for their professionalism and commitment to ensuring our products are cared for and delivered in a timely manner.”
Being shareholder members of Pall-Ex Group, Bridgetime Transport have access to a group of hauliers operating across the country.
Chris Evans comments: “As members of Pall-Ex, we can easily and efficiently distribute goods both nationally and internationally. Working with trusted hauliers means we can provide the best service to our customers, like Brickfab, to get their goods where they need to go in a timely and cost-effective manner.”
Find out more about Brickfab or contact us to get a tailored quote for pallet delivery.